Pirabeo information
Cancellation and Refund Policy
Please contact Pirabeo promptly if you need to cancel an order or report a problem with a delivery.
Cancellation
You can request cancellation by contacting us at least four hours before the scheduled delivery time. Include your order number. Requests made later may not be accepted, particularly once preparation or delivery is under way. Cancellation is handled by the Pirabeo team; the website does not offer a self-service cancellation button.
Returns and concerns
We do not accept returns of prepared meals. If an order is wrong, damaged or otherwise concerning, contact us promptly with the order number and details so we can review it. This policy does not remove any remedy available under applicable consumer law.
Refunds
A cancellation record does not automatically issue a refund. If a refund is due, Pirabeo will review the payment and order circumstances and communicate the outcome. We do not promise an automatic refund, a particular refund amount or a fixed processing time.
